Strike Securities Return Policy

What is UN-USED Computer Security Software?

• Unused computer security software refers to a product that has not been installed, activated, or run on any device after purchase. This typically means the packaging has not been opened, and any seals are intact for physical copies. For digital purchases, the license key or activation code provided with the software has not been used to activate the software on any computer.
   

What is USED Computer Security Software?

• An antivirus program is considered "used" once installation has begun or its unique activation code has been entered into a system for the first time. Once this happens, the software is registered as in use, and many companies will consider it non-returnable due to licensing and intellectual property concerns.

In a return policy context, Strike Securities stipulates that returns are only accepted for unused products because once computer security software is activated, it can be copied or exploited, potentially leading to fraudulent use if returned. Unused status proves that no value has yet been derived from the product by a customer ((i.e., protection against viruses), ensuring that it can still be sold again as 'new' without risk of abuse.

Please check the following for a better understanding:

1. Thirty-Day Return Window:
   Purchasers have 30 days from the date of purchase to request a return for their Computer Security Software.
2. Unused Products Only:
   The software must remain uninstalled and unused to be eligible for a return. The license code provided at the time of purchase should not have been used.
3. Easy Online Return Process:
   Customers can initiate returns by contacting our customer service via email or phone, providing their customer ID and the reason for their return. We encourage you to send an email to [email protected] before calling us to apply for a refund.

Why do I have to send an email to apply for Return?

• Documentation:
  Email provides a written record of the refund request and allows the customer and company to keep track of correspondence and decisions made.
• Verification:
  When customers write from their registered email address, it helps establish their identity, making it easier for businesses to verify account information associated with the purchase.
• Efficiency:
  It helps streamline the process by allowing staff members to handle requests at their own pace rather than on the spot, like phone or live chat support.
• Details Capturing:
  Emails allow for detailed explanations about why a refund is being requested. They also allow companies to learn more about customer dissatisfaction, aiding in improvements down the line.
• Time Stamps: 
  Emails are time-stamped which can be crucial when there's a need to prove that return inquiries were made within stated return windows or deadlines.

Benefits of sending an email for a return:

1. Immediate Acknowledgement:
   We will immediately confirm upon receiving your request, providing instructions on proceeding with the software deactivation, if applicable, and the next steps in processing your refund.
2. Prompt Refunds:
   We aim to process all refunds within 7-10 business days following receipt and verification of your returned product status (i.e., confirming that it remains unused).
3. Transparent Communication: 
   Our policy specifics are outlined clearly – any exceptions or particular conditions regarding certain products will be communicated upfront during the purchasing process.
4. Customer Service Accessibility: 
   Throughout this process, if you have any queries about returns, don't hesitate to contact our customer support team via phone or email. We’re here to help.
5. No Hidden Charges: 
   No restocking fees are associated with returning an uninstalled Computer Security software.

If you request a refund, you must uninstall the software as per the license agreement.

• At Strike Securities' sole discretion, your license may be disabled to prevent further use.
• Refunds are provided through Strike Securities Customer Service only.
   

Caution:

• Please ensure the software is compatible with your system before retrieving the activation/license key using the free trial service.
• Disputed transactions are not eligible for a return without exception.
• The Strike Securities account and services will continue to remain active should Strike Securities overcome the dispute.

Disability of Automatic Renewal

You can contact our billing team at 1-866-770-2264 or visit the link https://strikesecurities.net/login to log in to your Strike Securities account to stop the auto-renewal.

Subscription Cancellation and Refund Request

You can cancel your subscription contract and request a refund per the above terms. When canceling, you must follow our terms and return policy for all copies of the software from your device or devices.